Service & Support Engineer
Alphen aan den Rijn or Hoogeveen
Your challenge
Hyva is looking for a Service and Support Engineer for our digital products for our digital tipping solutions. In this (international) challenging position you will become our support specialist and will provide support and training to your colleagues all over the world.
Hyva Digital tipping solutions are designed to increase fleet safety, efficiency, and productivity. The sensor-based monitoring systems adds intelligence to tipper vehicles. It provides advice and assistance which helps both drivers and fleet owners to make better decisions, improving safety and efficiency before and during the tipping operation. With our digital systems, drivers effectively have an in-cab assistant, a second pair of eyes, to show them what is happening during tipping operations.
In this role you will be the main support contacts for all regions relating to our digital systems. You will guide and support (customer) field tests and issues reported by our markets. Good communication skills in combination with process management, quick decision making, analytical and critical view and problem-solving mindset is required to serve and support our customers and local support teams all around the world.
So are you up for a new challenge within an international organization? And would you like to know more about this position? Scroll further down or contact our Recruiter Alexander directly.
About HYVA
Hyva is a global multinational company founded in the Netherlands in 1979. The company is committed to the development, production, marketing and distribution of components for the commercial vehicle industry. All Hyva components are made to meet global market demands in terms of quality, price, availability and after sales service. Hyva offers a wide range of technical products and components, mainly used in connection with hydraulic loading and unloading systems on trucks and trailers for the road transportation industry in on- and offroad applications. Hyva is also an important player in the manufacturing and supply of compactors and waste collecting units for the environmental services industry.
The company has 12 well-equipped manufacturing facilities in Brazil, China, Germany, India and Italy; in addition, Hyva markets and distributes components that are developed and produced across the world. Hyva Group has a global sales and after sales network, operating across more than 130 countries with over 25,000 customers and more than 2,000 employees, encompassing 38 subsidiaries.
Next to our product quality, service quality is a fundamental part of the Hyva business philosophy too. With operations in that many countries, the company operates one of the world’s most extensive customer support networks in the industry. It is a network which has earned Hyva an international reputation for excellence in customer care.
Let’s meet R&D!
Erwin Paalvast
Service and Support Engineer SMART
I joined Hyva in April 2021 as a Service & Support Engineer of SMART. As part of my role, I support customers with their SMART system in the field, but I also support Test Engineers and build new SMART systems for customer trucks. Furthermore, it is my responsibility to have a support process to support all the customers around the world with their SMART system.
Working within Hyva has great opportunities and great colleagues. Every team has been supported to me, and they were willing to teach me about the HYVA products, and also colleagues from other countries and offices.
Niels Brandhorst
Teamleader R&D Digital
I’m working almost 8 years for Hyva where I’ve spent most of my time in the development of digital solutions for our tipper market. Hyva has a clear and ambitious vision in digitalizing and automation of their products, and it feels great to be part of that. No day is the same and the diversity of components and activities where I’m working with in the day-to-day business is enormous. That really makes the job exciting and challenging.
During my Hyva career I worked with very enthusiastic teams, and I’ve got great opportunities to grow in my personal development. Hyva really invests in the development of their employees. I experience working within Hyva as informal with convenient interactions across departments which makes Hyva a great place to work!
Jan Mauritz
Global IT Program Director
I joined Hyva Holding over 4 years ago. Starting in Project Management, I eventually became Global Director of IT for Hyva. We are currently restructuring the global IT department and our focus is on three pillars: Enterprise Architecture Modelling, IT Service Management and Data & Cyber Security.
Additionally, we are currently improving and further implementing IT Service Management processes to better support our almost 2.000 end-users. An enthusiastic team is working on this daily. Obviously, our Cyber Security Program keeps all of us busy by executing strategy, penetration tests, monitoring, phishing campaigns and all other related activities across the entire technical infrastructure.
Global IT consist of a fantastic, skilled team across the world. IT departments are based in the Netherlands, China, India, Brazil, Italy and Germany.
Our offer
A contract for the duration of one year, with the intention of turning it into an permanent employment
As a Service & Support Engineer you are working on key strategic initiative within our global team
You’ll get 29 leave days
A salary and bonus element in tune with your competences and our challenges
Top class benefits package appropriate to this position, including a pension scheme and discount on health insurance.
The opportunity to take our support to the next level with your ideas and energy
Hybrid working and working from home allowance.
Who are we looking for?
You are in the possession of an Bachelor degree in Engineering
You have at least 1 year of relevant experience
Has strong affinity with electronics and (commercial) vehicles
You’re fluent in English (in written and spoken word)
Is willing and able to travel world-wide on a regular basis and for a longer period of time (up to 30%)
Your main tasks and responsibility
Read more
Our products
Hyva is committed to being the world's best provider of lifting, loading, stacking, compacting and tipping solutions to the commercial vehicle and environmental service industries. The growth and success of Hyva is built on two key aspects of its operation: the quality and innovative nature of the company’s solutions, and the excellence of its customer support. The first of these, product quality, is illustrated by the fact that Hyva today offers the strongest front-end hydraulic telescopic cylinder in the world, as well as a full range of double acting cylinders, fixed mounted and rolling truck cranes, container lifting systems (hookloaders and skiploaders) and waste collection units. They are solutions which are used worldwide across a range of sectors including transport, construction, mining, materials handling and environmental services providers.
Service quality, too, is a fundamental part of the Hyva business philosophy: With operations in more than 110 countries, the company operates one of the world’s most extensive customer support networks in the industry. It is a network which has earned Hyva an international reputation for excellence in customer care.
Tipping systems
World leader in front-end tipping solutions with the highest levels of durability, quality and performance
Lifting and loading
Extensive product portfolio including specialized applications and best in class innovation
Container handling
Full range of hookloaders and skiploaders for mature and emergin markets
Waste management
Comprehensive suite of equipment in the collection, compactors and transfer segments