R&D Field Application support engineer
Alphen aan den Rijn or Hoogeveen
GREAT GLOBAL R&D SUPPORT ENGINEERING ROLE
Hyva is a very successful global company in the field of development, production, marketing and distribution of hydraulic solutions for loading and unloading systems on trucks and trailers. Our products are used worldwide across a range of sectors including transport, construction, mining, materials handling and environmental services providers.
In our R&D department we are happy to welcome a new Field Application Support Engineer who will become the support specialist for our digital products for our digital tipping solutions. In this (international) challenging position you will be the one that advises and helps our colleagues all over the world in all kind of technical challenges. The focus will be to support (customer) field tests and pick up and solve technical issues. In fact, you will be the first point of contact for all regions around the world regarding our digital prototypes and field validation systems.
To do this successfully, you have of course very good understanding of the digital technologies that our R&D team are developing. But good communication skills are also essential. In addition, your planning and organizational skills help you work efficiently. You are analytical and have a quality-oriented attitude. Your problem-solving skills are also a great asset in making this position a success.
All these qualities combined will enable you to advise and support our customers and service teams around the world in case of problems and breakdowns.
So are you up for a new challenge within an international organization? And would you like to know more about this position? Scroll further down or contact our Recruiter Alexander directly.
About HYVA
Hyva is a global multinational company founded in the Netherlands in 1979. The company is committed to the development, production, marketing and distribution of components for the commercial vehicle industry. All Hyva components are made to meet global market demands in terms of quality, price, availability and after sales service. Hyva offers a wide range of technical products and components, mainly used in connection with hydraulic loading and unloading systems on trucks and trailers for the road transportation industry in on- and offroad applications. Hyva is also an important player in the manufacturing and supply of compactors and waste collecting units for the environmental services industry.
The company has 12 well-equipped manufacturing facilities in Brazil, China, Germany, India and Italy; in addition, Hyva markets and distributes components that are developed and produced across the world. Hyva Group has a global sales and after sales network, operating across more than 130 countries with over 25,000 customers and more than 2,000 employees, encompassing 38 subsidiaries.
Next to our product quality, service quality is a fundamental part of the Hyva business philosophy too. With operations in that many countries, the company operates one of the world’s most extensive customer support networks in the industry. It is a network which has earned Hyva an international reputation for excellence in customer care.
Let’s meet R&D!
Dennis Hager
Project manager
I am working for Hyva since 2018 as project manager Digital Product Development. Hyva is the forerunner in digitizing their product portfolio. Together with the project team and Hyva colleagues all over the world we are transforming the tipper trucks to a new, safe and automated experience for the drivers and fleet owners. With our SAFE agile project approach, we are able to adjust to market demands and circumstances in a well-controlled and fast delivery pace. What I like about working at Hyva, are the enthusiastic colleagues and the help and support you get all over the world. Hyva is a family where people look after each other, and I always feel welcome and at home where ever in the world.
Working within Hyva has great opportunities and great colleagues. Every team has been supported to me, and they were willing to teach me about the HYVA products, and also colleagues from other countries and offices.
Niels Brandhorst
Teamleader R&D Digital
I’m working almost 8 years for Hyva where I’ve spent most of my time in the development of digital solutions for our tipper market. Hyva has a clear and ambitious vision in digitalizing and automation of their products, and it feels great to be part of that. No day is the same and the diversity of components and activities where I’m working with in the day-to-day business is enormous. That really makes the job exciting and challenging.
During my Hyva career I worked with very enthusiastic teams, and I’ve got great opportunities to grow in my personal development. Hyva really invests in the development of their employees. I experience working within Hyva as informal with convenient interactions across departments which makes Hyva a great place to work!
Jan Mauritz
Global IT Program Director
I joined Hyva Holding over 4 years ago. Starting in Project Management, I eventually became Global Director of IT for Hyva. We are currently restructuring the global IT department and our focus is on three pillars: Enterprise Architecture Modelling, IT Service Management and Data & Cyber Security.
Additionally, we are currently improving and further implementing IT Service Management processes to better support our almost 2.000 end-users. An enthusiastic team is working on this daily. Obviously, our Cyber Security Program keeps all of us busy by executing strategy, penetration tests, monitoring, phishing campaigns and all other related activities across the entire technical infrastructure.
Global IT consist of a fantastic, skilled team across the world. IT departments are based in the Netherlands, China, India, Brazil, Italy and Germany.
Our offer
As our Field Application Support Engineer you are working on key strategic initiative within our global team
You’ll get 29 leave days
A salary and bonus element in tune with your competences and our challenges
Top class benefits package appropriate to this position, including a pension scheme.
The opportunity to take our support to the next level with your ideas and energy
Hybrid working and working from home allowance.
Joining a great R&D team and working on new innovative products to remain our leading position in the industry.
Who are we looking for?
You are an engineer that enjoys working with the latest electronic & digital technologies;
You like to join the development of great applications for our global client base;
You have a passion for solving technical issues together with a multidisciplinary team;
You easily communicate (in English) with internal & external stakeholders and develop good working relationships;
You understand what it takes to support products that have a global footprint;
You are of course service minded, and will go for the extra mile when required;
You are willing and able to travel world-wide on a regular basis and for a longer period of time (up to 30%)
Your main tasks and responsibility
- Define and maintain the global support process for our digital tipping solutions;
- Provide 3rd line support to the service teams in the markets;
- Support regional and local product managers with inquiries of a technical nature;
- Capture, report and manage the resolution on any complaints, identified quality issues or other forms of feedback from our counterparts in the markets;
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- Continuously improving the product knowledge base to ensure it is easy to share knowledge across the organisation;
- Develop product training materials, and provide training to sales and service representatives globally;
- Execute required operations for cloud services and remote software update management;
- As part of a broader product launch or release cycle, offering on the ground support to see through first installs, or helping set up local (1st & 2nd line) procedures to support the product.
Our products
Hyva is committed to being the world's best provider of lifting, loading, stacking, compacting and tipping solutions to the commercial vehicle and environmental service industries. The growth and success of Hyva is built on two key aspects of its operation: the quality and innovative nature of the company’s solutions, and the excellence of its customer support. The first of these, product quality, is illustrated by the fact that Hyva today offers the strongest front-end hydraulic telescopic cylinder in the world, as well as a full range of double acting cylinders, fixed mounted and rolling truck cranes, container lifting systems (hookloaders and skiploaders) and waste collection units. They are solutions which are used worldwide across a range of sectors including transport, construction, mining, materials handling and environmental services providers.
Service quality, too, is a fundamental part of the Hyva business philosophy: With operations in more than 110 countries, the company operates one of the world’s most extensive customer support networks in the industry. It is a network which has earned Hyva an international reputation for excellence in customer care.
Tipping systems
World leader in front-end tipping solutions with the highest levels of durability, quality and performance
Lifting and loading
Extensive product portfolio including specialized applications and best in class innovation
Container handling
Full range of hookloaders and skiploaders for mature and emergin markets
Waste management
Comprehensive suite of equipment in the collection, compactors and transfer segments